Published: December 2, 2019
We are very excited that Microsoft Dynamics 365 have released wave 2 of their new features and updates for the platform. The increase of capabilities will create a new range of benefits for your business. Here is a summary of the updates.
This is a new business process application which is built on the retail capabilities of Dynamics 365. It creates a comprehensive omnichannel solution that unifies your back-office, in-store, call centre and digital experiences.
Customer service, sales and marketing functions will benefit from enhancements in AI in the new wave of updates.
The software can now generate more insights to empower the business with foresight and an understanding of data, to make their processes more efficient and better tailored to the customers’ needs.
Sales insights help predict sales lifecycles, customers insights look at emerging trends and performance metrics, and market insights help businesses understand how their brand is being received. AI can also help to combat fraud loss.
Two new AI apps have emerged.
Products Insights uses real-time insight into consumers usage to feed information to product development and sales teams.
Connected Store uses data from cloud-connected sensors to generate data for brick-and-mortar shops.
From this month the Dynamics 365 customer service virtual agent will be known as Power Virtual Agents.
Employees can benefit from a range of new tools which will transform productivity.
Technicians can utilise Dynamics 365 Remote Assist to aid faster problem solving. Dynamics 365 Layout will help space planners take their designs from concept to completion. Sales people can use augmented reality with Dynamics 365 Product Visualize to help customers understand the potential of the products. And employees can use Dynamics 365 Guides for Microsoft HoloLens which creates holographic instructions for workflows.
There are many ways this incredible piece of software can transform businesses and boost efficiency.
To find out how it can work with your business, contact us on 01952 897 010 or email info@etacsolutions.co.uk.
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