In 2022, more than ever, we’re seeing a shift in the way customers engage with ecommerce sites. With the world at our fingertips, customers are no longer relying on direct contact with sellers, instead, they’re making their buying decisions digitally.
Due to this, sellers have shifted their thought processes and will need to look for other ways they can provide an excellent customer experience.
360 degrees of your customer
Microsoft Dynamics 365 and AI can give sellers a range of valuable insights into their customer, as well as their all-important sales information. A 360-degree view of the customer provides the sellers with a way to maximise the limited time window they have and enables them to engage in a personalised manner.
Cutting-edge AI and Microsoft Dynamics work collaboratively so sellers can focus on the highest priority activity that has the highest probability of a sale. This collaborative digital selling capability is now available for all Dynamics 365 Sales Enterprise customers.
How Microsoft 365 can help
AI powered conversation Intelligence can be analysed in real-time with key actions and insights highlighted for future outcomes, helping create that 360-degree view of each customer.
Dynamics 365 Sales helps sellers build a strong sales pipeline that can be populated with automated recommendations throughout.
Predictive leads and opportunity scores can assist a sales team with hot leads and enable them to prioritise their workload daily.
An effective sales team is one that works together, especially when it comes to closing a deal. Regardless of your business size, sellers need to have access to important information at the click of a button and be able to share that information with other key team members. Microsoft Teams chat embeds within Dynamics 365 so staff members can be contacted within the sales software.
Digital purchasing is here to stay, which means that digital sales teams need to keep ahead of the curve. Microsoft Dynamics and AI capabilities allow sales teams to be more intelligent and prioritise workloads, if this sounds like something you’d like to have, get in touch!
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etac Solutions are long established suppliers of Microsoft Dynamics NAV and now provide Microsoft Dynamics 365 Business Central as part of our ERP services. We pride ourselves in taking a different approach in order to craft the most appropriate solutions for our customers. We are a technology partner who can integrate, implement and then support your ERP solution at every step.