The 2020 release of wave 2 for Microsoft Dynamics 365 comes out from this month through to March 2021. Here at etac solutions we wanted to update you on some of the latest improvements. 

There are some brilliant new capabilities across all of the Dynamic applications, which can give businesses transformative results in marketing, sales, customer service, finance, supply chain management, human resources, commerce, fraud protection and Business Central. They will help to improve the agility and innovation of your business.

Finance and Operations

There have been updates to Dynamics 365 Finance, which continue to automate common tasks and add insight, and global coverage has expanded.

Dynamics 365 Supply Chain Management planning capabilities have expanded with in-memory services allowing supply planning in near real time. Cost Management includes new features that will enable global companies to maintain multiple cost accounting ledgers by allowing dual currency and dual valuation. 

By taking advantage of data and AI innovations, Dynamics 365 Guides can configure work instructions to be adjusted on-the-go based on operator inputs. 


There are updates on Dynamics 365 Sales, Dynamics 365 Sales Insights and Dynamics 365 Product Visualize to provide business owners with an overview to help them strategize. Through AI-infused intelligence, circumstantial insights can guide sellers on their decision-making, e.g. through the sales accelerator, advanced forecasting and pipeline intelligence.


Dynamics 365 Commerce has been developed to improve customer’s digital experience – including accessing “shop similar looks” tools to gain recommendations and increase their length of stay online.

Human Resources

For the wave 2 release of Dynamics 365 Human Resources, the updates further help HR professionals empower and engage their workforce, provide modern benefits packages, and stay compliant.

Employees can manage their leave and absence directly from Microsoft Teams – and the manager will be notified when a request needs action. 

Fraud Protection

Dynamics 365 Fraud Protection has expanded its integration capabilities with Dynamics 365 Commerce, and the ability for users to manually flag transactions for review – helping to ensure a smooth and safe experience for customers.


A native voice channel has been added to Dynamics 365 Customer Service’s existing omnichannel feature, which provides a consistent end-to-end customer service experience across every channel within a single solution.

New capabilities have been added to Dynamics 365 Customer Service Insights, which help users resolve customer issues even quicker.

There is a new Field Service dashboard for Dynamics 365 Field Service, which will help users monitor key KPI’s and work completion metrics.


With more people in need of digital channels to communicate, the update integrates Microsoft Teams for digital events, and allows it to use natural language, which will help target segments more easily.

By enhancing the integration with Dynamics 365 Customer Insights, Microsoft Dynamics 365 Marketing can create campaigns that are more targeted and effective.

If you would like to find out more details about the wave 2 release, we would be happy to help. Get in touch today!

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